VoiceXML solution for Telephony Customer Survey

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Phonologies Solutions


Products Products Overview IntepreXer™ vXML Server Oktopous™ ccXML Browser Related Products Solutions Solutions Overview Voice Blaster Email by Phone Prescription Refill Customer Survey Auto Attendant Professional Services Services Offered Platform Integration Oktopous™ Support Asterisk Support Voice Applications Engagement Models Industry Standards Overview VoiceXML 2.1 ccXML 1.0 SIP (VoIP) MRCPv2 Open Source Initiative The Initiative Oktopous™ PIK Asterisk Integration Alliances Overview About Us Company Overview Management Careers Contact Us Site Map Home	Customer Survey Solution The opinions and feedback of customers are key to understanding overall satisfaction with the products and services offered by today's enterprises. Traditional survey methods employ live customer service representatives. However, these methods can be time-consuming and expensive to design and implement. Gaining broad customer feedback through voice surveys can be efficiently and effectively executed without the need for additional personnel, would save time and money and assist enterprises in providing vital market data to maintain a competitive advantage. Phonologies' Customer Survey Solution is an intuitive speech application that handles the process of creating and delivering surveys and receiving inputs from the customer via the telephone in an efficient manner. The solution allows for setup of surveys and configuration of the system through a simple web based console, being able to answer inbound calls from customers as well as initiate calls to customers and query them for responses. Salient Features: Simple 1 - 2 minute Telephone Surveys Web Console for setup and management. Interactive Speech Recognition menu with "touch tone" fall back. Obtain customer feedback through 'speech' Run multiple surveys simultaneously, each handling a range of questions - namely yes / no or multiple choice type questions, or a combination of the two within one survey. Links to connect to external or central call center Provides business users with actionable reports, data analytics, graphical analyses, filtering capabilities, alerts for immediate problem resolution, and push reports for easy and consistent information distribution. Built in "alert" mechanisms for Customer Managers.