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Prescription Refill Application:
Benefits for the Patient Caller:
- Save time by calling ahead for refills.
- Request refills at convenience - after the pharmacy is closed or on a holiday.
- Eliminate extra trips to store by checking order status prior to pickup.
- Know exact date on which prescription is ready.
- Know exact date on which pharmacy is open.
- Speak to or leave a message for the pharmacist, if necessary.
- Recognize caller by caller-id number look-up
- Change location of pickup (incase Pharmacy has chain of stores)
Benefits for the Doctor Caller:
- Call only once a day to Authorize Refills, create New Prescription, or Cancel a Prescription.
- Call at convenience - after the pharmacy is closed or on a holiday.
- Receive alerts for Patients requesting additional refills for expired prescriptions or completed prescriptions.
- Know exact date on which pharmacy is open.
- Speak to or leave a message for the pharmacist, if necessary.
Benefits for the Pharmacy:
- Automate calls being received for Prescriptions.
- Allow callers to call at convenience - after the pharmacy is closed or on a holiday.
- Playback pickup times for order and reduce number of enquires to order status.
- Notify callers in advance of holidays and weekend schedules.
- Increase brand value by offering intuitive service.
- Callers can speak to or leave a message for the pharmacist, if necessary.
- Change location of pickup (incase Pharmacy has chain of stores)
- Set defaults to recognize and prioritizes doctor calls, using caller ID.
- Query and write into pharmacy databases directly.
- Real Time management reports on call traffic.
Back to Overview of Prescription Refill Application:
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